Shipping Policy
Processing Time
Orders are normally processed within 1–3 business days after payment confirmation. Lead times for customized products are confirmed for the project or shown on the product page.
Shipping Destinations
We currently ship to selected European destinations, including the UK. If your country is not available at checkout, please contact us before ordering.
Shipping Time
Standard shipping is normally 5–10 business days after dispatch. Delivery times are estimates and may vary because of customs, weather or peak seasons.
Order Tracking
Once an order is dispatched, we will send the available tracking information by email.
Address Accuracy
Please check the delivery address before ordering and contact us promptly if it needs correction. Address changes may not be possible after dispatch.
Return & Refund Policy
14-Day Cancellation Period
For eligible online purchases delivered to consumers in the UK or EU, tell us within 14 days of delivery if you wish to cancel. After telling us, return the goods within a further 14 days. This summary does not limit your statutory rights.
Return Condition
You may inspect an item as you would in a shop. Please return it securely with its accessories and packaging where reasonably possible. A refund may be reduced where permitted by law if handling beyond what is necessary has reduced the item’s value.
Exceptions
The change-of-mind cancellation right may not apply to goods made to your specifications or clearly personalized. This does not affect your rights if goods are faulty, damaged or not as described.
Return Process
Contact us with your order number before sending an item back so that we can provide return instructions.
Refunds
For an eligible cancellation, we issue the refund to the original payment method within 14 days after receiving the returned goods or earlier evidence that they were sent back. Where required, the standard outbound delivery charge is included; any extra cost for a premium delivery option is not.
Return Shipping Costs
- The customer is responsible for the direct return cost for a change-of-mind return where this was disclosed before purchase.
- We cover reasonable return costs for faulty, damaged or incorrectly supplied items.
Damaged, Faulty or Incorrect Items
Please contact us promptly with the order number and, where available, clear photos or video. This request does not affect your statutory rights.