Shipping & Return Policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
For customized products, shipping time is based on the description on the product page.
Shipping Destinations
We currently ship to most European countries, including the UK.
All our products are CE certified and compliant with EU safety standards.
If your location is outside our shipping range, your order will be fully refunded in a week.
Shipping Time
Standard Shipping: 5–10 business days.
Delivery times are estimates and may vary due to customs, weather, or peak seasons.
Order Tracking
Once your order is shipped, you will receive a tracking number by email.
Address Accuracy
Please ensure your shipping address is correct.
We are not responsible for delays or losses caused by incorrect addresses.
Return & Refund Policy
EU 14-Day Cooling-Off Period
In accordance with EU consumer law, you have the right to return your order within 14 days of receiving it, without providing a reason.
Return Conditions
- Unused and in original condition
- In original packaging
- All accessories included
Non-Returnable Items
- Customized or personalized products
- Clearance or final sale items
Return Process
Please contact us with your order number, and we will reply to your email within 2 business days.
Refunds
Refunds are issued to the original payment method within 3–8 business days after approval.
Return Shipping Costs
- Customer responsibility for change-of-mind returns
- We cover return costs for defective or damaged items
Damaged or Defective Items
Please contact us within 48 hours of delivery with clear photos or videos.